Support
Email us at [email protected]. A person reads every message and we aim to reply within a few days. Write from the email address on your account if you can, so we can find it. Do not send passwords or sign-in codes. We never ask for them.
Quick answers
The sign-in code did not arrive. It comes from [email protected]. Check your spam folder, wait a minute, and ask for a new code. A code works for 10 minutes and once. If you signed up with Sign in with Apple and hid your email, the code goes to the private address Apple made for you.
How do I get my data? On the web app, go to Settings and export everything as a CSV file. In the app you can also export a session from its screen.
How do I delete a session or a player? Open it in the app or on the web and choose Delete. This removes its numbers, notes and clips from your account.
How do I delete my account? In the app: Settings, Back up and share, Delete my account. On the web: Settings, Delete account. You will be asked to type your email. It cannot be undone. Deleting the app from your phone does not delete your account.
How do I leave a team? In the app: Settings, Back up and share, choose the team and Leave. On the web: Sharing, choose the team and Leave. The coach loses access to the player right away.
My invite link says it is not valid. Invite links expire (a team link after 30 days, most other links after 7 days) and the person who sent it can turn it off. Ask them for a new one.
Who can see my child's numbers? Only the people you invited and the teams you joined. The Sharing screen shows who they are and who looked recently. See the privacy policy.
The numbers look wrong. Speeds and distances are estimates. Check that the phone is on a tripod, level, in the spot the Setup guide shows, and that the field is lit evenly. If it still looks wrong, send us the session title and what you expected.
Something is not working. Tell us the phone model, the iOS version, the Veloburn version (Settings, About) and what you did. A screenshot helps. Please blur out any child's face or name before you send it.
Privacy and safety requests
To ask us to fix or delete something, to report a problem with how a coach is using a player's data, or to tell us a child has an account who should not, email [email protected] with the subject "Privacy". We will not ask you to prove more than we need to find the account.